To be eligible for a refund, the piece must be unworn and sent back in its original packaging with proof of purchase within 30 days of receipt. To start your return please send an email to info@nishipearls.com mentioning your name, order number, address, and the item to be returned. Don’t hesitate to let us know if there’s a specific reason for the return that we can help or assist with.

Upon acceptance of your return, our team will issue a prepaid return label for Canada and U.S. returns. Please be aware that a return postage fee of $10 to $15 will be deducted from your refund, depending on the sender address. For returns from all other countries, customers are responsible for shipping the items back once the return request is approved by our team.

Upon arrival of your returned shipment at the Nishi Pearls atelier, please allow 1-2 weeks for its processing. Our team will email you once we have processed your return and refunded your original method of payment.

All refunds will be issued to the original form of payment, once our team has assessed the piece. Please note that it can take up to 5-10 business days for refunds to appear back on your credit card or PayPal account.

Damaged items will not be accepted for exchange/refund.

You have 30 days from the date of receipt to return an item. All returns must be shipped back within this 30-day period to be eligible for a refund or exchange.

Items purchased through authorized retailers must be returned to the retailer directly and are subject to the retailer’s return policy. Items purchased directly from Nishi Pearls can only be returned to us.

If you need to exchange an item, you have 30 days from the date of receipt to contact us. Please ensure the item is in its original condition, unworn and with all packaging intact. Please note that our exchange policy only applies to items purchased directly from our website and not through third-party sellers. To initiate an exchange, email our customer service with your order number. We only accept items that are in new condition; damaged or altered items cannot be exchanged. Once we receive your item, allow 7-10 business days for processing. While you are responsible for the shipping cost of returning the item, we will cover the shipping for the new item. Exchanges are dependent on item availability, and if the item you want is not available, we may offer a refund or store credit instead.

If you wish to return or exchange an item but don't have your order number or receipt, please contact our customer service team to provide any information you can about your purchase, such as the email address used during checkout, the date of purchase, and product details. We will attempt to locate your order in our system. However, if we are unable to verify the purchase details, we cannot proceed with the return or exchange.

Yes, you can return a gift. Please contact our Customer Service team with the order number or the purchaser’s details to initiate a return. An exchange or store credit will be issued upon successful return of the item, provided it meets our return conditions.