Payments
Answers to our most frequently asked questions are just one click away.
What payment method do you accept
Visa, Mastercard, American Express, Discover, Diners Club, Interac, Apple Pay, Google, Pay, Shop Pay, Paypal, Afterpay
Will I be charged any extra taxes or duties?
United States and Canada: Taxes are included in the price of your items and will be applied at checkout based on the state or province of the shipping address. For shipments to the United States, please note that duties are not included in the price. If applicable, duties will be assessed by customs and charged separately.
International Orders: Your shipment may incur duties and taxes that you will be responsible for. Please note that Nishi Pearls does not have control over these fees and cannot predict their amount, as they vary by country. We recommend contacting your local customs office for more information. Please be aware that we are not able to reimburse you for any duties and taxes paid upon delivery.
Refused Shipments: If you choose to refuse your shipment, you will be responsible for the cost of returning the package to our address. This amount will be deducted from your merchandise refund.
How are refunds processed?
We process refunds once we receive your returned item at our warehouse. Please allow 10-15 business days for our returns team to review your return and process your refund. You will receive a return confirmation email once this is complete. Please note that we can only issue refunds to the original method of payment used at the time of purchase.
How do I apply a coupon code to an order?
To apply a coupon code, enter the code at checkout in the "Discount Code" box. The discount will be applied automatically before you complete your payment.