Product Information
Answers to our most frequently asked questions are just one click away.
Are your pearls real?
Yes, all pearls used in Nishi Pearls jewelry are real. We source authentic cultured pearls from reputable farms to ensure the highest quality and sustainability.
Where are your pearls from?
Our pearls are sourced from top pearl farms in regions renowned for their quality, including Japan, China, and Tahiti. Each pearl is carefully selected to ensure it meets our high standards of luster, color, and size.
Where is your jewelry produced?
Nishi Pearls jewelry is proudly crafted in Montreal, Canada, where we uphold a tradition of excellence with over 40 years of craftsmanship.
Can I request a custom piece?
We are pleased to accommodate requests for customizations such as changes in the length of jewelry and variations in pearl type. However, please note that our ability to modify designs is limited. If you have specific requirements or ideas, we encourage you to contact our customer service team to discuss your customization options and see how we can best meet your needs.
How do I determine ring size?
To determine your ring size, you can use a printable ring sizer to measure the inside diameter of a ring that fits you well. Alternatively, wrap a string around your finger, mark where it meets, measure the length, and compare it to a ring size chart. For the most accurate measurement, consider visiting a jeweler who can use specialized tools, or try a ring size app on your smartphone that estimates size based on your camera or a comparison to an existing ring. Measure your finger when it's at normal body temperature for the best fit.
How do I take care of my jewelry?
To keep your pearl jewelry looking its best, store each piece separately to prevent scratches. Avoid contact with chemicals, and gently clean your jewelry using a soft cloth. For more detailed care instructions, please refer to the care guide included with your purchase or visit our Materials and Care page.
How do I use my polishing cloth?
Use the polishing cloth provided with your purchase to gently wipe your jewelry after each wear. This will remove any oils or residues and help maintain the metal's shine.