Shipping

Please note that we operate solely online and do not have a physical storefront. Our headquarters in Montreal, QC, does not accommodate visits for shopping, returns, exchanges, or repairs. All orders are shipped directly from our Montreal atelier, with orders placed before 1:30 PM ET packed and shipped the same day. 

North American Shipments

• Free Shipping: On orders over $200 (before taxes).
• Flat Rate: $9.95 on all other orders.

Delivery Times:

Region	Delivery Time
Quebec	1 Business Day
Ontario	1-2 Business Days
Manitoba / Nova Scotia	2-3 Business Days
New Brunswick / Saskatchewan / British Columbia	3-4 Business Days
Alberta	3-6 Business Days
Rest of North America	2-7 Business Days

International Shipments

Country/Region	Delivery Time	Cost
Armenia	6-12 Days (without tracking)	$30
Australia / New Zealand	Express Shipping (7 Days)	$60
	Standard Shipping (30 Days)	$20
Turkey	2 Weeks	$25
All other international shipments	8-10 Business Days	$40

 Please note: For United States and international shipments there may be additional duties and taxes specific to the country you are in. These charges must be paid by the person receiving the shipment. Please note that Nishi Pearls has no control over these charges and therefore cannot charge you for them upon checkout. We recommend you contact your local customs office should you want to familiarize yourself with the rules and policies; which can vary widely between countries.

Shipping Status

All of our online selection is stocked at our headquarters to ensure quickest possible delivery. Our headquarters operate between 9:00 AM and 5:00 PM (EST), Monday through Friday. Processing the order takes 1 business day. Then the courier takes it from there. You’ll get a shipment notification email with a tracking number from us as soon as your package ships.

You can keep track of your order by logging in your Nishi Pearls Account and selecting “My Orders”. In this section of your profile, you will be able to see the expected shipping date. You will also receive an email once your order has shipped. If you need something by a specific date, confirm shipping times with us before purchasing by emailing us at info@nishipearls.com 

 

Returns

We guarantee your total satisfaction with our jewelry and give you 30 days to fall in love. If you decide the piece is not right for you, we will gladly process a return or exchange.

To be eligible for a refund, the piece must be unworn and sent back in its original packaging with proof of purchase within 30 days. To start your return please send an email to info@nishipearls.com mentioning your name, order number, address, and the item to be returned. Don’t hesitate to let us know if there’s a specific reason for the return that we can help or assist with.

Upon acceptance of your return, our team will issue a prepaid return label for Canada and U.S. returns. Please be aware that a return postage fee of $10 to $15 (plus applicable taxes) will be deducted from your refund, depending on the sender address. For returns from all other countries, customers are responsible for shipping the items back once the return request is approved by our team.

Exclusions:

• Damaged items will not be accepted for exchange/refund.
• Orders that are returned to us past the 30 days of receipt will be denied. The 30 day window does not include the period after the item is shipped. We reserve the right to reject a refund, exchange or merchandise credit if we deem the condition of the piece unacceptable.

How long will it take to process my return?

Upon arrival of your returned shipment at the Nishi Pearls atelier, please allow 1-2 weeks for its processing. Our team will email you once we have processed your return and refunded your original method of payment.

All refunds will be issued to the original form of payment, once our team has assessed the piece. Please note that it can take up to 5-10 business days for refunds to appear back on your credit card or PayPal account.