Upon arrival of your returned shipment at the Nishi Pearls office, please allow 1-2 weeks for its processing. Our team will email you once we have processed your return and refunded your original method of payment. All refunds will be issued to the original form of payment, once our team has assessed the piece. Please note that it can take up to 5-10 business days for refunds to appear back on your credit card or PayPal account.