We’ve got you! Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear. Items purchased through a third-party vendor (outside of NishiPearls.com) are not covered under Nishi Pearls’ warranty. Please reach out to the company the items were purchased from.