Please note that orders are often processed the same day; which does not allow our team at Nishi Pearls to cancel orders. However, should you need to urgently modify or cancel your order, contact us at 1-888-437-3275 within two hours of having placed your order. Nishi Pearls holds the right to refuse changes of cancellation of an order based on the stage of processing. To see if your order has shipped, log into your Nishi Pearls Account, go to your profile and click on “Orders”.