Should you choose to refuse the delivery of your shipment, for any reason, you will be responsible for the return of the parcel.

Canada and United States: There will be no extra duties or taxes upon receipt of your order. We recommend you accept the package, use the free return label provided in the package and send it back within 30 days of delivery to apply for a refund.

International (other): As already mentioned, additional duties and taxes may apply upon receipt of your packaged based on the custom policies of the country. To avoid any surprises, we recommend you contact your local customs office. Please note that Nishi Pearls is not responsible for the shipping return amount you will be charged.

If you wish to make order adjustments, please contact us at 1-888-437-3275 before your order is dispatched. Note that not all orders can be eligible to changes and cancellations. For more information, please refer to our Changes & Cancellation section.