Please note that orders are often processed the same day; which does not allow our allocated team at Nishi Pearls to cancel orders. However, should you need to urgently modify or cancel your order, contact us at 1-888-437-3275 within two (2) hours of having placed your order. Nishi Pearls holds the right to refuse changes of cancellation of an order based on the stage at which your order is at. To see if your order has shipped, log into your Nishi Pearls Account and click on “My Orders”.