Yes! Our return policies apply for international orders too. Please note that customers are responsible for the amount charged for shipping back the jewelry to…
Can I return an item that was given to me as a gift?
Yes, Nishi Pearls is happy to exchange your item within 30 days of purchase for an item of equal or greater value. Please note that…
Will the buyer of my returned gift know that it was returned?
No, we will not alert the buyer that the gift was returned.
I purchased a ring in the wrong size, can I replace it for the right size?
Canada and United States: If you need to exchange your ring for another size, please return your items following the return policy and place a new…
How long will it take to process my return?
Upon arrival of your returned shipment at the Nishi Pearls office, please allow 1-2 weeks for its processing. Our team will email you once we have…
What is your return policy?
We guarantee your total satisfaction with our jewelry and give you 30 days to fall in love. If you decide the piece is not right…