We’ve got you! Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date…
How can I safeguard my purchase against damage, theft, or a loss?
We recommend that you contact an independent insurer or make arrangements with your homeowners’ or renters’ insurance carrier.
Are your pearls real?
Absolutely – Real moments, Real pearls! At Nishi, we only use cultured pearls harvested from several sustainable pearl farms.
Where do you make your jewelry?
We design and hand-craft our jewelry in our Downtown Montreal Atelier. Learn more about our story here.
Can I request a custom piece?
Stay tuned, we’re working on it! Subscribe to our newsletter here to stay in the loop!
How can I convert an international ring size to a North American ring size?
All our rings are standard U.S/Canadian sizes. We recommend you follow the instructions on our Ring Size Guide or on this website – which will allow…
How can I find my ring size?
If you do not know your ring size, you can download our Ring Size Guide or visit this website or have your finger sized by…
Are your diamonds conflict-free?
Absolutely! We only use high-quality and socially responsible diamonds sourced from trusted suppliers that follow ethical practices. We want to empower you to make buying…
How should I take care of my jewelry?
Jewelry is meant to be worn every day, and most jewelry requires a little love to keep it looking its best. Your box will include…
What is the difference between cultured, natural and imitation pearls?
Natural and cultured pearls are both produced in nature; and are both considered valuable gems. Natural pearls are sustainable gems and are formed when an…